RETURNS AND REFUNDS

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within two (2) business days of the delivery date. All returned items must be in new and unused condition, with all original components included. 

RETURN PROCESS

To return an item, please email customer service at connect@filipelli.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

F I L I P E L L I 
657 Meeker Ave   
Brooklyn, NY 11222  
United States

Return shipping charges will be paid by you.

REFUNDS

If damages to the item are assessed, we will deduct the value of the damage (up to 100%), from any amount refunded to you. We apply a 10% restocking fee, deducted from the total amount returned to you. Refunds for eligible, accepted returns of items will be remitted to the payment method you used when purchasing the item. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
(561) 308-1470
connect@filipelli.com